Greatm8 Privacy Policy — Malaysian User Data Protection
This policy explains how greatm8 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using the platform.
Last updated: 2026 | Applies to all registered greatm8 users
1. Information We Collect
Greatm8 collects various types of information when you register and use the platform. This collection is carried out solely for legitimate purposes, in connection with platform operations, and in compliance with applicable legal requirements in Malaysia.
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and a password. This information is necessary to create and manage your account securely.
Payment Information
When you make a deposit or withdrawal, we process transaction information in Malaysian Ringgit (RM). Your bank account or e-wallet details are handled through secure payment channels. greatm8 does not store full bank account numbers — only the information required for verification and compliance purposes is retained.
Device & Browser Information
Our platform automatically logs IP addresses, device types, operating systems, browser types, and usage data such as pages visited and session duration. This information is used to maintain account security, detect suspicious activity, and improve the user experience.
Cookies & Tracking Data
We use cookies to store your language preference, login status, and session information. These cookies do not contain sensitive personal information and can be managed through your browser settings. Disabling cookies may affect certain platform features.
2. How We Use Your Information
Your personal information is used to verify your identity, enable secure login, and ensure that only you can access your greatm8 account. This includes two-factor authentication and security checks.
Payment data is used solely to process deposits and withdrawals in Malaysian Ringgit, verify account ownership, and comply with applicable anti-money laundering (AML) requirements.
We use your email and phone number to send important account notifications, security updates, and promotional information. You can opt out of promotional communications at any time through your account settings.
Usage data and device information help us understand how users interact with the platform, identify technical issues, and continuously improve the experience for Malaysian users accessing via mobile devices.
3. Data Storage, Security & Third-Party Sharing
Data Storage & Retention Period
Your personal information is stored on secure servers for as long as your account remains active or as long as necessary to fulfil the purposes set out in this policy. After account closure, greatm8 will retain certain records for the period required under Malaysian law before they are securely deleted.
Technical Security Measures
All data transmitted between your device and the greatm8 platform is protected with SSL (Secure Socket Layer) encryption. Account passwords are never stored in plain text — they are secured using a safe hashing method. Access to personal data on our end is restricted to staff who require it to carry out their responsibilities.
Third-Party Information Sharing
Greatm8 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we do share necessary data with:
- Payment processors: To verify and process deposit and withdrawal transactions in RM;
- Game providers: Minimum data required to ensure the game functions properly;
- Relevant authorities: When required by Malaysian law or a valid court order.
All third parties we work with are required to meet data security standards equal to or higher than our own.
4. User Rights — Access, Correction & Erasure
As a greatm8 user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted through greatm8 customer support. We will process your request within a reasonable timeframe.
Right of Correction
If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic profile details such as your phone number and email address can be updated directly in your account settings. For corrections to identity verification information, please contact our support team.
Right of Erasure
You may request deletion of your personal data by closing your greatm8 account and submitting a request to customer support. Please note that certain data may need to be retained for a specified period to meet legal obligations, such as financial transaction records.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time through your account settings or by contacting us. Withdrawing consent for marketing communications does not affect the processing of data required for your account operations.
5. Policy Changes & How to Contact greatm8
Privacy Policy Update
Greatm8 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or to the registered email address. The date of the last update will always be displayed at the top of this document.
Your continued use of the greatm8 platform following any policy changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
Privacy Enquiries & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to the greatm8 support team via:
- Email: [email protected]
- In-account support: Log in to your account and use the available support channels
For general enquiries about the platform, visit the FAQ us. Full information on the platform's terms of use is available on the Terms & Conditions.
More Questions About Your Privacy?
Contact the greatm8 support team or check our FAQ page for quick answers. Register an account today and enjoy full data protection from day one.